New Reporting System
This new system is intended to allow every player a voice and encourage more discussion amongst the player base to come to an agreement on achieving a more enjoyable game experience.
Any player will be able to put up a report once a month. The report can be about anything whether it is PvP, PvE, QoL, Economy, Library, Family system, whatever.
The system works in two stages. The first stage is primarily for discussion and development. This report will look like our current envoy reports do now, with a problem statement and up to 3 solutions. At this point, there will be two voting options per solution - Support, and Support with Changes, and in order to comment on this report, you must vote first. Once you've voted, you can then comment and even suggest changes. Once this reaches a threshold (yet to be determined, but it'll be low), it'll advance to stage two. If it doesn't reach the threshold within 30 days, it'll be deleted.
Stage two will start with giving the original author a chance to edit it, add more information, adjust the solutions and include solutions suggested in Stage 1. Once that's done, the report will be back up for all players to vote on the solutions and comment. The voting for this stage will consist 'Approve', 'Approve with changes', 'Abstain', and 'Reject.' You'll need to vote in order to comment. At this point, comments made can be turned into solutions by the author, and players will be able to vote on that solution as well. Once this second stage reaches a second, higher threshold, you'll be guaranteed an admin response within 30 days. If it doesn't reach this threshold within a fresh 30 days, it'll be deleted.
As this is a strictly OOC medium, player involvement will not be through their characters, but through their registration. Votes and comments will be anonymous to the rest of the player base. This is to allow people to focus on the issue and the arguments rather than who is making them. Comments will likely be limited to 1/day/report, so players should take their time to really express their points. You can change your vote at anytime, with your last vote being the one that counts.
In regards to the thresholds - votes and comments on any report will count towards the threshold. The first stage threshold is lower and exists in hopes that it encourages players to reach out and discuss issues and come to some common ground for the betterment of the game.
The admin have the final say and a response doesn't mean it will be implemented. There are further considerations to be made beyond player votes, such as what the required effort and time to implement would be and we have to keep that in mind. It's quite possible that we love what's being proposed but just don't have the time to implement it.
Players found to be abusing this new system will have their ability to put up reports, vote or comment removed if we deem it necessary.
We will have a help file that can help guide what we think makes a good report and what kind of information to include.
We know this system isn't perfect, there are a few downsides that could crop up. We're willing to work through those and improve upon or change this system at any given time to make it better.
Let us know your thoughts and concerns below.